Refund Policy:

Thank you for your patronage; in case you are seeking to return your items purchased directly through us, we will gladly assist you with the process.

Please refer to the guidelines below to ensure your purchase is eligible for a return/refund.

Return: Unopened Sets

  • All returns or exchanges must be made within 30 days of receipt.
  • Your items must be in the condition received and unopened in the complete original box and/or packaging.
  • Refunds will be issued back to the original method of payment.
  • Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility.

Authorized seller: Return
If you purchased one of our products from an authorized reseller, please directly contact that reseller for assistance with your refund.

Broken/Defective: Replacement
For support with the replacement of a broken/defective product, please contact along with proof of purchase made from an authorized seller.

Unauthorized resellers: Replacement
Products purchased from an unauthorized reseller do not qualify for warranty replacement.

Privacy Policy:Thank you for visiting PicassoTiles (“the site”). This privacy policy tells you how personal information is used and gathered on this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.

PicassoTiles collects personally identifiable information like names, postal addresses, email addresses, etc. when voluntarily submitted by our visitors. The information provided is used to fulfil a specific request.

When an item is placed in the shopping cart, we collect information associated with the transaction.

The site can be used without sharing any personal information. However, if you choose, you can share personal contact information when you:

Make a purchase our online shop
subscribe to our mailing list
Enter one of our giveaways

Information Use:

We may use the information we collect about you for various purposes, including to:

Personalize and improve your online experience
Complete a transaction
Fulfil a transaction
Confirm your order
Issue updates about your order status
Notify winners in contests and sweepstakes
Respond to questions, and to provide customer support
Improve the site, our marketing efforts, and other products and services we may offer
Monitor and analyze trends, usage, and activities of visitors to the site
Prevent fraud or other misuses of the site
Comply with legal requirements, industry standards, and our policies.
For any other purpose, with your consent.In addition, we use information collected online through cookies, web beacons and other automated means

Shipping Policy:Please be advised, that international shipment may be inspected or held by customs in YOUR country for any reason.
We ask that all international shipments have a phone number in case customs in your country need to contact you.Note: international shipments placed without a phone number may cause a delay when processing..
DUTIES AND TAXES If a product is seized by the customs or returned to back to the United States, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to PicassoTiles..Terms Of Service:

Orders placed on

Free Shipping on orders within the contiguous U.S.
Orders ship via UPS Mail Innovations, UPS SurePost or UPS Ground, USPS.
Tracking information is emailed to the customer on the day of shipment.

Orders placed before 6:00 AM PST are processed and shipped the same day.
Orders placed after 6:00 AM PST will process and ship the following business day.
An order confirmation and a shipping notification with the tracking details are sent via email. processes and ships orders Monday to Friday.

Orders are shipped from Southern TX, USA, and shipping is exclusively available to the contiguous U.S.

If you have any questions, please email